Course Description

Customers are integral to the success of any business. In this module, you’ll find out who your customers are, what customer service is, who provides it, and how it affects a business’s bottom line. You’ll also discover the difference between customer service and customer-focused and what providing quality customer service means.

By the end of this module, you will be able to

• Understand the difference between internal and external customers

• Explain the importance of customer service

• Explain the difference between customer service and customer-focused

• Describe what it means to provide quality customer service

Estimated completion time (hours): 0.8