Defining the Problem JC-PRB-1003


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Full course description

Course Description

Problem-solving works best when a systematic approach is taken. The first step in the process is to define the problem. In this module, you'll discover how you can accurately identify the root cause of a problem.

By the end of this module, you will be able to

  • Understand the importance of correctly defining the problem
  • List problem-solving techniques that help you identify a problem's root cause
  • Explain the five whys process
  • Build a cause-and-effect diagram
  • Describe how to create a flowchart
  • Define a problem clearly and concisely

Estimated completion time (hours): 0.9