Full course description
Course Description
Problem-solving works best when a systematic approach is taken. The first step in the process is to define the problem. In this module, you'll discover how you can accurately identify the root cause of a problem.
By the end of this module, you will be able to
- Understand the importance of correctly defining the problem
- List problem-solving techniques that help you identify a problem's root cause
- Explain the five whys process
- Build a cause-and-effect diagram
- Describe how to create a flowchart
- Define a problem clearly and concisely
Estimated completion time (hours): 0.9