Course Description

Group members need to communicate effectively and collaboratively in order to accomplish the group’s common goal. In this course, you’ll learn how to communicate with group members so that what you’re saying is correctly understood. You’ll learn how to avoid common listening traps. You’ll also discover how to listen for understanding.

By the end of this course, you will be able to

• Understand the importance of effective communication

• List guidelines for effective communication

• Describe how to avoid sending mixed messages

• Identify common listening traps

• Understand how to listen for understanding

Estimated completion time (hours): 0.9