Overview

Communication is a skill you use every day. When done well, you can quickly exchange ideas, instructions, or other information with the people you interact with. However, there are some common barriers that can cause misunderstandings and make it difficult to reach a common understanding. This course explores the skills needed to communicate effectively, whether you are at work or at home.

By the end of this course, you will be able to

• Describe different forms of communication
• Understand the communication process and the importance of feedback
• Describe strengths and weaknesses of different communication mediums
• List guidelines for effective verbal communication
• List guidelines for effective written communication
• Describe nonverbal communication
• Explain the importance of listening skills for effective communication
• List tips for effective workplace communication

Estimated completion time (hours): 6.2