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Dealing With Conflict - Skill Group Pathway


$65 Enroll

Full program description


Conflict is a natural occurrence; it happens all the time. It's important to understand the causes of conflict and how to manage it, so that when you are faced with a conflict, you are prepared to approach it in a positive way that is beneficial to all involved.

By the end of this course, you will be able to

  • Give examples of conflict
  • Understand that some conflict is positive, while some is negative
  • List communication skills needed to effectively manage conflict
  • Describe different styles of conflict management

Estimated completion time (hours): 6.0