Course Description

Quality is based on the wants, needs, and expectations of the customer. In this course, you will be introduced to the concepts of product quality, the types of customers and how to meet their expectations.

By the end of this course, you will be able to

• Define product quality

• Identify the difference between internal and external customers

• Define specification

• Define tolerance and explain its importance

• Identify the roles of management and production workers regarding quality

• Describe how quality teams work

Estimated completion time (hours): 0.9