Overview

Quality management is essential to the success of a quality program. Organizations that are serious about quality have robust quality management systems to ensure these activities are properly supported and implemented. In this course, you will learn about quality concepts, the cost of quality, quality planning, quality control, quality improvement, quality documents, and the importance of corrective and preventive actions.

By the end of this course, you will be able to

• Describe the concepts of product quality, the types of customers, and how to meet their expectations
• Define the cost of quality and how to categorize quality activities into one of the four classifications of quality
• Define the three key elements of quality and explain how they are related
• Explain the impact of quality improvement on productivity
• Describe the purpose and types of documentation used in a quality system
• Explain the difference between corrective and preventive action, and the steps of the corrective action process

Estimated completion time (hours): 4.5