Course Description

Quality planning, quality control, and quality improvement are essential to the success of a quality program. Organizations that are serious about quality have robust quality management systems to ensure these activities are properly supported and implemented.

By the end of this course, you will be able to:

• Define the three key elements of quality and explain how they are related

• Define quality planning

• Define quality control

• Define quality improvement

• Explain the impact of quality improvement on productivity

• Explain the importance of data collection and analysis to quality

• Describe quality audit

Estimated completion time (hours): 1.1