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Problem Solving Tools JC-SIX-3009


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Full course description

Course Description

A wide variety of tools exist for use in the define phase of a Six Sigma project. Each tool can provide insight into an organization's processes and help with the development of a good project plan.

By the end of this course, you will be able to describe the following common define phase tools:

• Surveys

• Focus groups

• Interviews

• Audits

• Cause and effect diagrams

• Check sheets

• Graphical charts

• Sampling plans

• Advanced Quality Planning (AQP)

• Benchmarking

• Force field analysis

• Gantt charts

• Project Evaluation and Review Technique (PERT)/Critical Path Method (CPM)

Estimated completion time (hours): 1.9